方法选取2004年1月至2005年2月接受电话咨询者469例资料进行分析，按咨询内容（性病艾滋病、寻医问药、生殖生育和心理卫生）进行分类整理，数据采用SPSS 11.5统计软件包进行统计分析。

Methods 469 cases of health consulting hotline during January 2004 to February 2005 were selected and sorted, the date were input into computer and analyzed by statistic software SPSS 11.5.